FAQ >> Using ScanLife Mobile

• What can I scan with ScanLife?
  
  A 2D barcode, as pictured here.
  
  Some camera phones with Auto-Focus can also read a UPC code:
  
  Phones that can read UPC codes include most: Android devices, iPhone 3GS, and newer BlackBerry phones like the Storm and Tour. Others coming soon.
  
  
• Do I need data connectivity to run ScanLife?
  
  Yes. An Internet connection is required, which most new phones have.
  
  
• Do I have to pay to use ScanLife?
  
  The application is free, but you may be charged for standard data rates depending upon your phone plan. Each scan sends a few hundred bytes of information which should cost no more than a penny. Your normal data rates will apply when you browse the internet or send a text message after a code has been scanned.
  
  
• Will my personal information be shared by using ScanLife?
  
  ScanLife does not share personal information, like your phone number or email address, with anyone unless you specifically provide it after you have scanned a code. We only ask that you complete a short, one-time survey to help improve the service and keep it free for you. This information will not be used to send unwanted SPAM or marketing material.
  
  
• Can I save codes after I scan them?
  
  Yes, codes are automatically saved in the history tab in the ScanLife application.
  
  
• How can I save codes as Favorites?
  
  Go to the History page, and at the bottom, click "More". Then you can choose the item which you want to mark as a Favorite.
  
  
• Can I turn off sound in ScanLife?
  
  Yes, choose the "Audio" option from the options menu.
  
  
• How can I tell other people about ScanLife?
  
  You can choose "Share ScanLife" from the options menu. This option may not be available for all phones (like iPhone).
  
  
• What should I do if it is taking a long time to get a response after scanning a code?
  
  The processing speed is completely dependent on your phone's data connection. If you are not getting a response after 30-45 seconds, it is recommended that you press the 'Clear' or 'Back' button and scan the code again. If that is still not working, you may need to try scanning from a different location for better reception.